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We are looking for a knowledgeable and organized Technician Supervisor to join our growing team with Platinum Home Warranty! As a Technician Supervisor, you will be responsible for leading a team of highly skilled service technicians and enhancing the quality of services that are being provided to the customers.
What you’ll do...a day in the life!
- Develops and delivers in-house training for the employees regarding the service procedures and the company's policies and procedures.
- Supervises the overall functioning, especially of the servicing functions of the organization.
- Design strategies and ensure that all the day to day services have been controlled and that all the clients' needs have been tackled successfully.
- Makes recommendations that will reduce the costs and improve the efficiency of the services.
- When necessary, provides assistance on service calls.
- Ensures technicians have the proper tools and equipment to perform the duties of their trade.
- Provides accurate and detailed system replacement estimates.
- Is actively involved in the hiring and training of the new employees and to schedule the training sessions accordingly.
- Works along with the team members and to evaluate their performance and coach accordingly.
- Works closely with the Customer Care team to ensure the customers’ expectations have been met.
- Motivates the staff members to deliver excellent services to the clients.
- Ensures that all the clients’ issues have been addressed in a timely manner and that all the issues have been resolved.
- Other duties as assigned.
Who you are...
- Excellent management and leadership skills
- HVAC knowledge required
- Possess good problem-solving skills
- Excellent written and oral communication skills
- Ability to identify problems and provide good solutions
- Excellent time management and organizational skills
Why you want to work with us - What makes us awesome!
As part of the HomeSmart International affiliated businesses, Platinum Home Warranty is extending our HomeSmart “Bamily” all over the valley! We know what you are thinking: “Bamily”...this is not a typo! It’s our business family! You’re also thinking our family dinners and reunions must be really fun. We are here to tell you...you’re right!
Eat snacks, think big, have a few laughs, work hard, play hard. Repeat.
Salary Depending on Experience
- Comprehensive benefits package including Medical, Dental, Vision...and Pet Insurance (because we love your dogs as much as you do!)
- Healthy snacks, fitness center, hoverboards, pool table...you know, fun stuff.
- 401K with company match
- Paid Holidays
- Professional Development Programs
- Charitable Contributions and Events
- Advancement and Career Opportunities
We are looking to add another fabulous Bamily member to our team. Apply today!
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.