Customer Service Representative/Admin

National Brokerage Operations · Scottsdale, Arizona
Department National Brokerage Operations
Employment Type Full-Time

Please click on the link below in order to apply for the position.


We are looking for team-oriented and customer-focused team members to add to our RollPay family of companies in the real estate, mortgage, title/escrow, and home warranty industries! 


As an ambassador of the brand and first point of contact for customer concerns, you must interact with all customers and clients in a professional manner and leave a lasting impression. By communicating via phone, email, and sometimes in person, you will deliver exceptional customer service while staying positive and organized. You will also maintain knowledge of the company departments and day-to-day operations in order to assist clients and service providers that are in daily contact with the company. 


A glimpse into what your daily responsibilities could be:


  • Provides agent support in all capacities including technology issues and licensing.
  • Responsible for timely acceptance of files, sorting of documents, and preparing items for broker review.
  • Logs closing packages/commission checks.
  • Sends commission instructions to Title companies.
  • Communicates files status and assists with any file or closing questions.
  • Prepares file for broker review.
  • Assist customers by answering questions about warranty service and coverage.
  • Processes orders for new service requests.
  • Other duties as assigned.


Who You Are:


  • Industry experience preferred, but not required
  • Excellent computer skills in a Microsoft Windows environment required (Word, Excel, and adapting to new software systems with ease)
  • Exceptional customer service and administrative skills
  • Ability to work effectively under aggressive deadlines
  • Effective and positive interpersonal skills 
  • Strong organizational skills, attention to detail, and assertiveness


Full Time 2 Shifts Available:

Monday-Friday 8am-5pm

Friday-Monday 4 ten hour shifts

Work in Office



Why you want to work with us!


As part of the RollPay family of businesses, HomeSmart International, Equitable Title Agency, Minute Mortgage, and Platinum Home Warranty are extending our “Bamily” all over the country! We know what you are thinking: “Bamily”...this is not a typo! It’s our business family! You’re also thinking our family dinners and reunions must be really fun. We are here to tell’re right!


We are growing! Check us out online!


We have a passion for our employees and our customers, and we encourage a positive and collaborative approach to our daily routine. Relax in the ultra-lounge, play a game of pool, jam to awesome music, zoom around (safely) on hoverboards, or kick back and watch TV. Or you can wind down by using our relaxing massage chairs or fully equipped fitness center and locker rooms.


Eat snacks, think big, have a few laughs, work hard, play hard. Repeat.


The Perks:


  • Salary depending on experience plus company bonus
  • Comprehensive benefits package including Medical, Dental, Vision...and Pet Insurance (because we love your dogs as much as you do!)
  • Healthy snacks, fitness center, hoverboards, pool know, fun stuff.
  • 401K with company match
  • PTO
  • Paid Holidays
  • Professional Development Programs
  • Charitable Contributions and Events
  • Advancement and Career Opportunities


Apply today and become part of the Bamily!

RollPay companies: HomeSmart International, Equitable Title Agency, Minute Mortgage, and Platinum Home Warranty.


We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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  • Location
    Scottsdale, Arizona
  • Department
    National Brokerage Operations
  • Employment Type