Retention Specialist

Contact Center · Scottsdale, Arizona
Department Contact Center
Employment Type Full-Time
Compensation $17.31/hr

Please click on the link below in order to apply for the position.

HomeSmart is seeking a passionate, driven and committed individual to join us in the ongoing development and growth of our HomeSmart team. The Retention Specialist is responsible for the nationwide retention efforts and relationship building on behalf of HomeSmart.

What you''ll do...a day in the life!

  • Works off a supplied list of contacts to achieve daily goals.
  • Contacts Real Estate agents via phone and email to discuss goals and provide information.
  • Cultivates meaningful relationships with agents.
  • Works closely with teammates to provide information and a positive experience to HomeSmart agents.
  • Learns about our company and technology in order to serve as an ambassador for the business in addition to providing the necessary resources to help agents be successful.
  • Actively contributes to the team's knowledge and effectiveness on a weekly basis.
  • Other duties as assigned.

Who you are...

One or more years of experience in customer service; direct sales experience is highly preferred.

Well-spoken on the phone and eloquent in emails.

Exceptional writing skills.

Excellent problem solving, decision making and creative thinking skills.

CRM software experience preferred.

Self-driven with superior organizational skills, integrity and great follow. through on tasks in a high-volume, fast-paced environment.

Why you want to work with us!

We are a franchise-based company, extending our HomeSmart “Bamily” all over the United States with nearly 18,000 real estate agents! We know what you are thinking: “Bamily”...this is not a typo! It’s our business family! You’re also thinking our family dinners and reunions must be really fun. We are here to tell’re right!

We have a passion for our employees and our agents, and we encourage a positive and collaborative approach to our daily routine. Relax in the ultra-lounge, play a game of pool, jam to awesome music, zoom around (safely) on hoverboards, or kick back and watch TV. Or you can wind down by using our relaxing massage chairs or fully equipped fitness center and locker rooms.

Our beautiful and modern corporate environment has natural light, fresh air, lots of snacks, and friendly spirit day competitions and cook-offs!

Eat snacks, think big, have a few laughs, work hard, play hard. Repeat.

The Perks:

  • Salary $17.31 per hour plus company bonus
  • Comprehensive benefits package including Medical, Dental & Vision – Employer Contributed
  • 401K with company match
  • PTO
  • Paid Holidays
  • Professional Development Programs
  • Charitable Contributions and Events
  • Advancement and Career Opportunities

Apply today and become part of the Bamily!

If you are applying from outside the Phoenix area, please include an outline of your relocation plans in your resume or cover letter and your availability to interview locally.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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  • Location
    Scottsdale, Arizona
  • Department
    Contact Center
  • Employment Type
  • Compensation