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HomeSmart International

Customer Service Representative

Agent Services – SCOTTSDALE, Arizona
Department Agent Services
Employment Type Full-Time

Please click on the link below in order to apply for the position.

https://rollpay.bamboohr.com/jobs/

The Agent Services Representative must deliver exceptional customer service through expert handling of our customers (Agents) via phone, email and in-person meetings. As an ambassador of the HomeSmart Brand and first point of contact for agent concerns, the agent services team must interact with all customers and clients in a professional manner and leave a lasting impression. The agent services team must also maintain knowledge of the company departments and day-to-day operations in order to assist clients and service providers that are in daily contact with the company!

Two shifts available:

6am-3pm - Bilingual Spanish/English preferred

11am-8pm

What you'll do...

  • Provides agent support in all capacities including technology issues and licensing.
  • Represents the HomeSmart brand through excellent customer service and professionalism.
  • Returns agent emails in a timely manner.
  • Conducts agent training in a classroom setting on a daily basis.
  • Receives incoming agent requests via phone, email, social media, and in-person meetings.
  • Other duties as assigned.

Who you are...

High school diploma or equivalent

2+ years of customer service experience

Must be comfortable managing changing priorities

Strong communication and interpersonal skills

Must be highly organized, detail-oriented, and resourceful

***Bilingual in Spanish and English is preferred***  

Why you want to work with us - What makes us awesome!

We are a franchise-based company, extending our HomeSmart “Bamily” all over the United States with over 17,000 real estate agents! We know what you are thinking: “Bamily”...this is not a typo! It’s our business family! You’re also thinking our family dinners and reunions must be really fun. We are here to tell you...you’re right!

We have a passion for our employees and our agents, and we encourage a positive and collaborative approach to our daily routine. Relax in the ultra-lounge, play a game of pool, jam to awesome music, zoom around (safely) on hoverboards, or kick back and watch TV. Or you can wind down by using our relaxing massage chairs or fully equipped fitness center and locker rooms.

Our beautiful and modern corporate environment has natural light, fresh air, lots of snacks, and friendly spirit day competitions and cook-offs!

Eat snacks, think big, have a few laughs, work hard, play hard. Repeat.

The Perks:

  • Comprehensive benefits package including Medical, Dental, Vision...and Pet Insurance (because we love your dogs as much as you do!)
  • Healthy snacks, fitness center, hoverboards, pool table...you know, fun stuff.
  • 401K with company match
  • PTO
  • Paid Holidays
  • Professional Development Programs
  • Charitable Contributions and Events
  • Advancement and Career Opportunities

We are looking to add another fabulous Bamily member to our team. Apply today!

If you are applying from outside the Phoenix area, please include an outline of your relocation plans in your resume or cover letter and your availability to interview locally.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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  • Location
    SCOTTSDALE, Arizona
  • Department
    Agent Services
  • Employment Type
    Full-Time
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