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HomeSmart International

Agent Services Representative

Agent Services – Scottsdale, Arizona
Department Agent Services
Employment Type Full-Time

Please click on the link below in order to apply for the position.

https://rollpay.bamboohr.com/jobs/

The Agent Services Representative must deliver exceptional customer service through expert handling of our customers (Agents) via phone, email and in-person meetings. As an ambassador of the HomeSmart Brand and first point of contact for agent concerns, the agent services team must interact with all customers and clients in a professional manner and leave a lasting impression. The agent services team must also maintain knowledge of the company departments and day-to-day operations in order to assist clients and service providers that are in daily contact with the company.

What you'll do...

  • Provides agent support in all capacities including technology issues and licensing.
  • Represents the HomeSmart brand through excellent customer service and professionalism.
  • Returns agent emails in a timely manner.
  • Conducts agent training in a classroom setting on a daily basis.
  • Receives incoming agent requests via phone, email, social media, and in-person meetings.
  • Other duties as assigned.

 

Who you are...

High school diploma or equivalent

2+ years of customer service experience

Must be comfortable managing changing priorities

Strong communication and interpersonal skills

Must be highly organized, detail-oriented, and resourceful

 

Why you want to work with us!

We are a franchise-based company, extending our HomeSmart “Bamily” all over the United States with over 16,000 real estate agents! We know what you are thinking: “Bamily”...this is not a typo! It’s our business family! You’re also thinking our family dinners and reunions must be really fun. We are here to tell you...you’re right!

We have a passion for our employees and our agents, and we encourage a positive and collaborative approach to our daily routine. Relax in the ultra-lounge, play a game of pool, jam to awesome music, zoom around (safely) on hoverboards, or kick back and watch TV. Or you can wind down by using our relaxing massage chairs or fully equipped fitness center and locker rooms.

Our beautiful and modern corporate environment has natural light, fresh air, lots of snacks, and friendly spirit day competitions and cook-offs!

Eat snacks, think big, have a few laughs, work hard, play hard. Repeat.

The Perks:

  • Comprehensive benefits package including Medical, Dental & Vision – Employer Contributed
  • 401K with company match
  • Pet insurance
  • PTO
  • Paid Holidays
  • Professional Development Programs
  • Charitable Contributions and Events
  • Advancement and Career Opportunities
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  • Location
    Scottsdale, Arizona
  • Department
    Agent Services
  • Employment Type
    Full-Time
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